Privacy Policy

VetCare Digital ("we," "us," or "our") provides veterinary practice management software. This Privacy Policy explains how we handle information when you use our website, contact us, or use our services as a clinic customer.

1. Who this policy applies to

This policy applies to:

• Visitors to our marketing website
• Clinic staff and administrators using VetCare Digital
• Pet owners accessing read-only portals linked to their pets
• Prospective customers who request demos or quotes

2. Information we collect

Information you provide

We may collect names, email addresses, phone numbers, clinic details, and messages you send when you request a quote, book a demo, or contact support.

Clinic and pet health data

When your clinic uses our platform, we process data you enter on behalf of your practice, including pet records, medical notes, vaccination schedules, owner contact details, and uploaded attachments. You control what data is stored in the system.

Technical data

We may automatically collect IP addresses, browser type, device information, and usage logs necessary to operate, secure, and improve the service.

3. How we use information

We use collected information to:

• Provide, maintain, and improve VetCare Digital
• Respond to inquiries and deliver customer support
• Send service-related communications and reminders configured by your clinic
• Protect against fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell personal data or pet health records to third parties.

4. Legal basis and roles

For clinic-operated data, your veterinary practice is typically the data controller and VetCare Digital acts as a data processor, handling information only according to your instructions and our agreement.

5. Sharing and subprocessors

We may share information with trusted service providers who help us host infrastructure, send notifications, or provide support—under contracts that require appropriate safeguards. We may also disclose information when required by law or to protect rights and safety.

6. Data retention and security

We retain data for as long as needed to provide the service and as required by law or your contract. We apply encryption in transit, access controls, and other measures designed to protect data; no method of transmission or storage is completely secure.

7. Your rights

Depending on applicable law, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Clinic administrators can manage most practice data directly in the product. Contact us at mohamad@nexus-techlb.com for other requests.

8. International transfers

Data may be processed in countries other than where your clinic is located. Where required, we use appropriate safeguards for cross-border transfers.

9. Children

Our services are intended for veterinary businesses and pet owners managing animal health records, not for children under 16 to register independently.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

11. Contact

Questions about this policy: mohamad@nexus-techlb.com · +961 78830254